Re: 2015 Job Openings
Customer Experience Specialist - Ciena Ciena is the network specialist. In the marketplace we’re known primarily for our innovative products and attentive customer service. But we also pride ourselves...
View ArticleSenior CX Strategy Analyst - Macys.com
Macys.com's CX Strategy team seeks a Senior CX Strategy Analyst to support the CX Program. You will tell the customer story through NPS, SAT, and VOC data analysis, conduct root cause analysis, and...
View ArticleRe: 2015 Job Openings
Travelers is hiring a Director of Customer Experience - Claim, based in Hartford, CT. In this role, you will be accountable for driving development and implementation of strategy for a key component of...
View ArticleRe: Difference between "business capability" and "business process"?
All the above are excellent responses to defining "business capabilities" and "business processes". For a short example as was originally asked for:Business capability – "pay a vendor"....
View ArticleRe: 2014 Customer Experience Job Openings
Audi of America is seeking a Customer Experience Manager. Role Summary: The Customer Experience Manager role is vital to driving key Strategy 2020 initiatives forward, fostering lasting...
View ArticleMacys.com is expanding their CX Strategy team!
Senior CX Strategy Analyst Macys.com is in year 3 of its CX Program and is expanding to provide teams in SF and NY with actionable insights. Macys.com's CX Strategy team seeks a Senior CX Strategy...
View ArticleJob Opening: Director of Claim CX, Travelers
Travelers is seeking a Director of Claim Customer Experience in Hartford, CT In this role you will be accountable for:•Driving development and implementation of Claim Customer Experience...
View ArticleRe: 2015 Job Openings
Scottrade is hiring a Senior VoC Research Analyst Scottrade is hiring a Senior VoC Research Analyst who will be responsible for administering an enterprise wide Scottrade Voice of the Client (VOC)...
View ArticleRe: 2015 Job Openings
Senior CX Strategy Analyst Macys.com is in year three of its CX Program and is expanding to provide teams in SF and NY with actionable insights. Macys.com's CX Strategy team seeks a Senior CX Strategy...
View ArticleRe: 2015 Job Openings
Travelers is seeking a Director of Claim Customer Experience in Hartford, CT In this role you will be accountable for:•Driving development and implementation of Claim Customer Experience...
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Re: 2015 Job Openings
Compassion International has a new Supporter Experience role that we are opening. Please take some time to check it out and feel free to apply or pass it on to someone who might be interested....
View ArticlePersonal Data Privacy and recent Russia bill
Russia passed a bill recently that will have huge impact to the IT operations of many of us. Basically it says that companies operating in Russia and who collect, receive, store or transmit (“process”)...
View ArticleProduct integrity, brand protection, traceability and supply chain management
I've worked with a number of organisations over the years on their brand and product prtoection strategies. These are typically business initiatives that IT become inevitably and intrinsically...
View ArticleHow have your Microsoft Surface Pro 3 experiences been?
We've been offering corporate liable Microsoft Surface Pros (now version 3) for some time, with mixed experiences, as a replacement for laptops, usually for Execs and Managers only since we want to run...
View Article2015 Job Openings
We have our first job posting in 2015! Feel free to add to this thread if you'd like to post a job opening. Education nonprofit ACT is seeking a Customer Experience (CX) Analyst to advance its CX...
View ArticleRe: eBusiness & Channel Strategy Job Board
Synovus is a financial services company with approximately $26 billion in assets based in Columbus, Georgia. Synovus’ divisions provide commercial and retail banking, investment, and mortgage services...
View ArticleRe: Difference between "business capability" and "business process"?
All the above are excellent responses to defining "business capabilities" and "business processes". For a short example as was originally asked for:Business capability – "pay a vendor"....
View ArticleRe: 2014 Customer Experience Job Openings
Audi of America is seeking a Customer Experience Manager. Role Summary: The Customer Experience Manager role is vital to driving key Strategy 2020 initiatives forward, fostering lasting...
View ArticleClik here to view.
Re: Analyst Relations resources
Hi Catherine - I just came across your post from 2010 and feel compelled to reply, even if I'm only talking to myself. One AR global program manager (no agency) to 5 PR agencies (US, UK, FR, DE,...
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